Return Policy

Return & Refund Policy

Return & Refund Policy

Nova Decorative Industries stands behind its products and endeavours for 100% customer satisfaction. If for any reason you’re unsatisfied with the products delivered to you, please don’t hesitate to Contact Us in order for us to correct the problem. Here are our specific policies.

  • Prior to purchase, it is advisable that you first order a sample of your preferred product to confirm that it will suit your needs, before committing to a full purchase.
  • All the local tax or custom duties must be paid by buyers. We are not liable for any kind of tax or duties.
  • For any orders that arrive damaged, please contact us with pictures of the damage. Shipping back the products will not be accepted because there is no way to prove that the damage occurred during initial shipment. Then, call us at +919558011107 or email at info@novadecorative.com for information about exchanging your order. All damage claims should be reported within 48 Hours of delivery.
  •  No refunds are allowed on damaged orders – exchange or replacements only.
  • We are accepting return only when product is damaged. Requests for returns should be made within 2 days of taking delivery of the product All shipping costs associated with product returns are the responsibility of the customer. Kindly Contact Us for questions about this policy and specific shipping instructions before initiating a return.
  • We recommend that you carefully inspect the boxes or other shipping container for damage before accepting the delivery, or if noted later, Contact Us immediately to provide relief for damages from the delivery company. Take note of the damage that occurred to the container or of any of its specific contents. Although carefully packed to protect your products during this process, unfortunately we can’t be responsible for damage that may occur once your product has left our shipping facility.
  • We encourage you to contact us if you have any questions about the product(s) you are ordering and the return policies of these items before making your purchase.
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